Current Recall Notices

June, 2014: Product Recall

MAMA CHOW BEEF BULGOGI GYOZA 1kg

Item number 30668

Costco Wholesale Australia wishes to advise that MAMA CHOW BEEF BULGOGI GYOZA 1kg with Use By Date of 12/05/15 is being recalled nationally by the Simply Fresh Food Company due to the possible presence of a foreign object (White Opaque Plastic).

Consumers should not eat this product.

In keeping with this action, should you have any product captured by this recall, please visit the membership counter next time you shop to receive a full refund on this item.

For more information relating to this recall you can access the FSANZ website or contact the Simply Fresh Food Company on their consumer information line 03 94623766

Thank you for shopping with us and we sincerely apologise for any inconvenience.

March, 2014: Product Recall

Dyson AM04 Hot and Cool Fan Heater or Dyson AM05 Hot and Cool Fan Heater

Model: AM04 and AM05

Costco advises that Dyson AM04 Hot and Cool Fan Heater or Dyson AM05 Hot and Cool Fan Heater manufactured by Dyson Australia has recently discovered a possibility of a short circuit on the Dyson Hot and Cool Fan Heater (model# AM04 and AM05), and has decided to issue a voluntary recall. Globally, there have been no reported instances of injury or external damage. As a precautionary measure, please stop using your fan or heater and unplug it.

Dyson will have your AM04 or AM05 Hot and Cool Fan Heater fixed, serviced, cleaned and returned free of charge. Dyson will send you a box for you to pack your machine, along with drop off instructions using return address details that will be supplied. A new two year parts and labour guarantee will be issued.

What else to do:
  1. Please visit Dyson Recall and as a secondary measure queries can be directed to Dysons dedicated hotline, 1800-500-499. The call centre will be open from 8am - 8pm Monday to Friday (AEST) and 10am - 6pm (AEST) on the weekend.
  2. Alternatively, you are also entitled to a full refund by returning your machine to the nearest Costco.

Costco apologizes for any inconvenience this may have caused.

April, 2013: Product Recall

U.S. Divers Youth Snorkeling Mask

Item number 543584

Costco advises that U.S. Divers Youth Snorkeling Sets in medium blue (Item #543584) include a mask that in certain cases of use, such as diving into a pool, may cause the lens to shatter, posing a laceration hazard to the user. However, not all masks are affected.

U.S. Divers Youth Snorkeling Mask
What to do:
  1. Please inspect your mask as per the above instructions. If your mask has the silver wave logo on the frame then no action is necessary.
  2. If your mask does not have the silver wave logo on the frame, it will be necessary to return the mask to Aqua Lung Australia for a replacement. Please call (03) 9369 1992 to arrange your replacement mask.
  3. Alternatively, you may return the mask captured by this recall to your nearest Costco warehouse for a full refund.

Please be advised that although the mask without the silver wave logo has passed all industry standards for tempering, and the packaging included a warning not to dive into water while wearing the mask, we feel that the prudent thing to do is voluntarily recall the mask as there can be no compromise when it comes to the safety of consumers.

U.S Divers (Aqua Lung Australia) and Costco apologize for any inconvenience this may have caused.

April, 2013: Product Recall

Alligator Brand Veal Ravioli 2x500g

Item number 24356

Costco Wholesale Australia wishes to advise that Alligator Brand Veal Ravioli 2x500g with Use By dates up to and including 08/05/13 are being recalled nationally by the manufacturer, Australasian Pty Ltd, due to the presence of an undeclared allergen (Soy).

In keeping with this action, should you have a soy allergy/intolerance and have any product captured by this recall, please do not consume. You may have also frozen product, so please be sure to check your freezer. Product is safe to consume for individuals who do not suffer from a soy allergy/intolerance.

Please return product with proof of purchase on your next visit to Costco, to receive a full refund.

We thank you for your patronage and sincerely apologise for any inconvenience caused.

Current Withdrawal Notices

March, 2014: Product Withdrawal

Kirkland Signature size 10, Hearing Aid Battery

Item number 704131

Please be advised that the Kirkland Signature size 10, Hearing Aid Battery manufactured by Rayovac is being voluntarily withdrawn by Costco Wholesale Australia Pty Ltd, because it was identified that certain quantities of these batteries have not performed as specified.

If you have been affected by this withdrawal, you would have been contacted via email. Please return the product with proof of purchase on your next visit to Costco, to receive a full refund.

Improvements have been made and the batteries are now performing as specified.

We thank you for your patronage and sincerely apologise for any inconvenience caused.

July, 2013: Product Withdrawal

HAPPY COW LIGHT PORTIONS 360g

Item number 14012

Please be advised that HAPPY COW LIGHT PORTIONS 360g is being voluntarily withdrawn by Costco, as it does not meet our stringent quality standards and may exhibit signs of mould.

If you have been affected by this withdrawal, you have been contacted via email. Please discard the item you purchased and follow the instructions on the correspondence you received with regards to obtaining a refund.

This notification is being issued as a precautionary measure, as there can be no compromise when it comes to product quality or the satisfaction of our members.

We thank you for your patronage and sincerely apologise for any inconvenience caused.

June, 2013: Product Withdrawal

Over and Back OSLO Dinnerware Set

Item number 253427

Please be advised that the Over and Back OSLO Dinnerware Set is being voluntarily withdrawn by Costco Wholesale Australia Pty Ltd, because it was identified that a very small portion of the mugs may crack when hot water is added.

Over and Back OSLO Dinnerware Set

There have been no reports of anyone being injured. The voluntary withdrawal is a precautionary measure as there can be no compromise when it comes to product quality or the health and safety of our consumers.

In keeping with this action, you may return the product to your nearest Costco store for a full refund should you choose.

March, 2014: Product Alert

August, 2013: Product Alert

Nutricia Notification

Karicare Products

Dear members,

As you may be aware, Nutricia, the manufacturers of Karicare Infant Formula are currently recalling 2 of it's products in New Zealand; Karicare Infant Formula Stage 1 and Karicare Gold + Follow On Formula Stage 2 Costco has received confirmation from Nutricia, that this Recall affected certain batches produced and sold ONLY in New Zealand.

As a result, no product sold in Australia is captured by this Recall action.

The manufacturer has issued the notification below to assist with answering any of your queries.

Nutricia Download Nutricia Karicare Statement (PDF Format)

Customers are also being directed to contact the manufacturer directly as follows, with any queries.

Emergency Careline Number: +64 21 550 487 or 1800 060 057

Karicare Customer Careline (AU): 1800 258 268

Or www.nutricia.com.au

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