Current Recall Notices

October, 2014: Product Recall

SANUS Simplicity SLF5 37"-80" TV Wall Mount

Item number 771290

Costco Wholesale Australia wishes to alert its members that Milestone AV Technologies has issued an alert for the SANUS Simplicity SLF5 TV Wall Mount (Costco item #771290) which was sold at Costco between August 10, 2013 and September 4, 2014.

The alert relates to a possible intermittent manufacturing defect with the product. A limited number of SLF5 wall mounts have demonstrated the ability for the nut at the end of the TV extension arm to loosen. If this event happens, it may cause the TV to detach from the mount arm and fall in extreme cases.

Consumers who have purchased the SANUS Simplicity TV Wall Mount are advised to take the following corrective action as per the letter issued by the Manufacturer: Milestone Initial Instructions.pdf

For more information relating to this action you can contact Milestone customer service at (07) 3276 1355 or Costco Wholesale Australia.

Thank you for shopping with us and we sincerely apologise for any inconvenience.

September, 2014: Product Recall

Colgate Total Original Toothpaste 220g 3 pack

Although there is no safety concern, Costco Wholesale invites members who have purchased Colgate Total Original Toothpaste 220g 3 pack (as pictured) at Costco Warehouse Auburn, Canberra and Ringwood only, after 28th August 2014, with a batch number of B61223 and expiry date of 07/2014 (printed on container end), to return the product to their nearest Costco Wholesale or contact Colgate-Palmolive on 1800 802 307 or at www.colgate.com.au/app/Colgate/AU/Corp/ContactUs/ConsumerAffairs.cvsp to receive a product replacement or refund of the purchase price for this item.

No other batch of Colgate Total Original Toothpaste is affected by this notice and we would like to reassure our valued members that although the product you have purchased has passed its expiry date, it is safe for use.

We apologise for any inconvenience this occurrence may have caused.

Colgate Total Original Toothpaste

September, 2014: Product Recall

Electric Hot Pack- the SKYLA Animal Packs & Red Packs with free cord only

Costco Wholesale Australia wishes to advise that Havenhall Pty Ltd has issued a national recall on the following SKYLA Electric Hot Pack items with a free cord,

    Animal Packs & Red Packs

These SKYLA Animal Packs & Red Packs were sold at Costco from May 2013 through to November 2013.

What to do:

Consumers have been advised to immediately stop using their Electric Hot Pack and to take affected models only, back to any Costco Wholesale location for a full refund.

A copy of the recall notice can be found here: Recalls Website

For more information relating to this recall, please see the additional communication provided by Havenhall Pty Ltd,Havenhall Pty Ltd, SKYLA ELECTRIC HOT PACK RECALL NOTICE COSTCO or alternatively contact Havenhall Pty Ltd directly on 1300 768 868 or info@havenhall.com.au

Thank you for shopping with us and we sincerely apologise for any inconvenience.

August, 2014: Product Recall

HP Notebook PC AC Power Cord Safety Recall and Replacement Program

Costco Wholesale Australia wishes to advise that Hewlett Packard (HP) has issued a worldwide recall and replacement program for certain AC power cords used with AC adapters shipped with HP and Compaq notebook and mini notebook computers, as well as with AC adapters provided with accessories such as docking stations.

These AC power cords were shipped with products and accessories sold from September 2010 through June 2012.

HP Australia have provided the following information detailing the particulars of this Recall and the process customers are to follow in order to have their power cord replaced.

A copy of the HP recall notice can be found here: HP Power Cord Recall Poster

For more information relating to this recall, please read the additional communication provided by HP, HP Power Cord Recall Customer Letter or alternatively contact HP directly on 1300 721 147 or +61 2 8405 8654, Monday Saturday 10am - 9pm EST.

Thank you for shopping with us and we sincerely apologise for any inconvenience.

July, 2014: Product Recall

CADBURY DAIRY MILK VARIETY PACK 20 BARS

Item number 25180

Costco Wholesale Australia wishes to advise that CADBURY DAIRY MILK VARIETY PACK 20 BARS (item no. 25180), with a Best Before date of 25/02/15 pictured below, is being recalled nationally by Mondelez, due to foreign matter contamination (small plastic pieces).

CADBURY DAIRY MILK VARIETY PACK 20 BARS

In keeping with this action, should you have any product captured by this recall, please visit the membership counter the next time you shop to receive a full refund on this item.

For more information relating to this recall you can access the FSANZ website or contact the manufacturer, Mondelez Australia Pty Ltd on 1800 034 241 or via their website at Mondelez website

Thank you for shopping with us and we sincerely apologise for any inconvenience.

July, 2014: Product Recall

Spanish Doughnuts, Flavoured Churros 900g, 12pk

Item number 22859

Costco Wholesale Australia wishes to advise that all date codes of Spanish Doughnuts, Flavoured Churros 900g, 12pk (22859), pictured below, are being recalled nationally by the manufacturer Spanish Doughnuts, due to the presence of undeclared wheat (gluten).

Spanish Doughnuts, Flavoured Churros 900g

Consumers with a sensitivity or allergy to wheat and/or gluten should not consume this product.

If you do not suffer from a wheat and/or gluten intolerance or allergy, product is safe to consume.

In keeping with this action, should you have any product captured by this recall, please visit the membership counter next time you shop to receive a full refund on this item.

For more information relating to this recall you can access the FSANZ website or contact the manufacturer Spanish Doughnuts on 03 9333-5453

Thank you for shopping with us and we sincerely apologise for any inconvenience.

June, 2014: Product Recall

MAMA CHOW BEEF BULGOGI GYOZA 1kg

Item number 30668

Costco Wholesale Australia wishes to advise that MAMA CHOW BEEF BULGOGI GYOZA 1kg with Use By Date of 12/05/15 is being recalled nationally by the Simply Fresh Food Company due to the possible presence of a foreign object (White Opaque Plastic).

Consumers should not eat this product.

In keeping with this action, should you have any product captured by this recall, please visit the membership counter next time you shop to receive a full refund on this item.

For more information relating to this recall you can access the FSANZ website or contact the Simply Fresh Food Company on their consumer information line 03 94623766

Thank you for shopping with us and we sincerely apologise for any inconvenience.

March, 2014: Product Recall

Dyson AM04 Hot and Cool Fan Heater or Dyson AM05 Hot and Cool Fan Heater

Model: AM04 and AM05

Costco advises that Dyson AM04 Hot and Cool Fan Heater or Dyson AM05 Hot and Cool Fan Heater manufactured by Dyson Australia has recently discovered a possibility of a short circuit on the Dyson Hot and Cool Fan Heater (model# AM04 and AM05), and has decided to issue a voluntary recall. Globally, there have been no reported instances of injury or external damage. As a precautionary measure, please stop using your fan or heater and unplug it.

Dyson will have your AM04 or AM05 Hot and Cool Fan Heater fixed, serviced, cleaned and returned free of charge. Dyson will send you a box for you to pack your machine, along with drop off instructions using return address details that will be supplied. A new two year parts and labour guarantee will be issued.

What else to do:
  1. Please visit Dyson Recall and as a secondary measure queries can be directed to Dysons dedicated hotline, 1800-500-499. The call centre will be open from 8am - 8pm Monday to Friday (AEST) and 10am - 6pm (AEST) on the weekend.
  2. Alternatively, you are also entitled to a full refund by returning your machine to the nearest Costco.

Costco apologizes for any inconvenience this may have caused.

April, 2013: Product Recall

U.S. Divers Youth Snorkeling Mask

Item number 543584

Costco advises that U.S. Divers Youth Snorkeling Sets in medium blue (Item #543584) include a mask that in certain cases of use, such as diving into a pool, may cause the lens to shatter, posing a laceration hazard to the user. However, not all masks are affected.

U.S. Divers Youth Snorkeling Mask
What to do:
  1. Please inspect your mask as per the above instructions. If your mask has the silver wave logo on the frame then no action is necessary.
  2. If your mask does not have the silver wave logo on the frame, it will be necessary to return the mask to Aqua Lung Australia for a replacement. Please call (03) 9369 1992 to arrange your replacement mask.
  3. Alternatively, you may return the mask captured by this recall to your nearest Costco warehouse for a full refund.

Please be advised that although the mask without the silver wave logo has passed all industry standards for tempering, and the packaging included a warning not to dive into water while wearing the mask, we feel that the prudent thing to do is voluntarily recall the mask as there can be no compromise when it comes to the safety of consumers.

U.S Divers (Aqua Lung Australia) and Costco apologize for any inconvenience this may have caused.

April, 2013: Product Recall

Alligator Brand Veal Ravioli 2x500g

Item number 24356

Costco Wholesale Australia wishes to advise that Alligator Brand Veal Ravioli 2x500g with Use By dates up to and including 08/05/13 are being recalled nationally by the manufacturer, Australasian Pty Ltd, due to the presence of an undeclared allergen (Soy).

In keeping with this action, should you have a soy allergy/intolerance and have any product captured by this recall, please do not consume. You may have also frozen product, so please be sure to check your freezer. Product is safe to consume for individuals who do not suffer from a soy allergy/intolerance.

Please return product with proof of purchase on your next visit to Costco, to receive a full refund.

We thank you for your patronage and sincerely apologise for any inconvenience caused.

Current Withdrawal Notices

March, 2014: Product Withdrawal

Kirkland Signature size 10, Hearing Aid Battery

Item number 704131

Please be advised that the Kirkland Signature size 10, Hearing Aid Battery manufactured by Rayovac is being voluntarily withdrawn by Costco Wholesale Australia Pty Ltd, because it was identified that certain quantities of these batteries have not performed as specified.

If you have been affected by this withdrawal, you would have been contacted via email. Please return the product with proof of purchase on your next visit to Costco, to receive a full refund.

Improvements have been made and the batteries are now performing as specified.

We thank you for your patronage and sincerely apologise for any inconvenience caused.

July, 2013: Product Withdrawal

HAPPY COW LIGHT PORTIONS 360g

Item number 14012

Please be advised that HAPPY COW LIGHT PORTIONS 360g is being voluntarily withdrawn by Costco, as it does not meet our stringent quality standards and may exhibit signs of mould.

If you have been affected by this withdrawal, you have been contacted via email. Please discard the item you purchased and follow the instructions on the correspondence you received with regards to obtaining a refund.

This notification is being issued as a precautionary measure, as there can be no compromise when it comes to product quality or the satisfaction of our members.

We thank you for your patronage and sincerely apologise for any inconvenience caused.

June, 2013: Product Withdrawal

Over and Back OSLO Dinnerware Set

Item number 253427

Please be advised that the Over and Back OSLO Dinnerware Set is being voluntarily withdrawn by Costco Wholesale Australia Pty Ltd, because it was identified that a very small portion of the mugs may crack when hot water is added.

Over and Back OSLO Dinnerware Set

There have been no reports of anyone being injured. The voluntary withdrawal is a precautionary measure as there can be no compromise when it comes to product quality or the health and safety of our consumers.

In keeping with this action, you may return the product to your nearest Costco store for a full refund should you choose.

March, 2014: Product Alert

August, 2013: Product Alert

Nutricia Notification

Karicare Products

Dear members,

As you may be aware, Nutricia, the manufacturers of Karicare Infant Formula are currently recalling 2 of it's products in New Zealand; Karicare Infant Formula Stage 1 and Karicare Gold + Follow On Formula Stage 2 Costco has received confirmation from Nutricia, that this Recall affected certain batches produced and sold ONLY in New Zealand.

As a result, no product sold in Australia is captured by this Recall action.

The manufacturer has issued the notification below to assist with answering any of your queries.

Nutricia Download Nutricia Karicare Statement (PDF Format)

Customers are also being directed to contact the manufacturer directly as follows, with any queries.

Emergency Careline Number: +64 21 550 487 or 1800 060 057

Karicare Customer Careline (AU): 1800 258 268

Or www.nutricia.com.au

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