Pet Insurance with Petsy and Costco Executive Members
Costco Executive Members Spend and Save with Petsy Pet Insurance
Get multi-award winning coverage from the highest rated pet insurance provider in Australia. Plus, get a Costco Shop card worth $30 to $600 each year for the first three years when taking out a Petsy Pet Insurance Policy using your Costco Executive Membership*.
Why would I want pet insurance?
Even if you are a safe driver, you can’t control other drivers on the roads. This is one of the reasons why we get car insurance. You may say that you are a responsible and experienced traveller, but you cannot anticipate everything that happens whilst abroad. This is why we get travel insurance.
You may say that you are a responsible pet parent, but we cannot control what our pets are doing every moment of the day (especially the extra mischievous ones!). Even more so, we cannot have any foresight to know if our pet may need commonly expensive treatments like hip replacements, emergency treatment or cancer.
We can’t tell you that you need pet insurance, that is financial advice.
What we can tell you is that without pet insurance, 100% of the time in a pet emergency, you will have to pay 100% of the vet bill.
However, If you have pet insurance with Petsy you can get back up to 90% of the vet bill on approved claims.
What is pet insurance?
Pet Insurance is a form of insurance available to pet owners to help cover their pet for accidental injuries and illnesses, by reimbursing a portion of the veterinary costs to treat their pet.
Pet insurance acts as a financial safety net, helping cover unexpected veterinary costs if your pet needs treatment. Some medical expenses can run into the tens of thousands, and having a pet insurance plan can significantly reduce the financial burden and stress during difficult times.
Get a quick quoteUnderstanding how pet insurance works: A quick overview
Pet insurance helps cover the cost of unexpected vet bills. After your pet receives care, you pay the vet, submit a claim, and get reimbursed based on your policy's coverage. Policies usually cover accidents, illnesses, and sometimes routine care, depending on the plan. There are limits to how much you can claim, and pre-existing conditions are generally not covered. Most policies also have a waiting period before coverage kicks in for certain conditions. Pet insurance gives peace of mind by helping to manage unexpected medical costs for your pet.
In Australia, pet insurance typically offers several types of coverage. These can vary among different providers, but the main types include:
Accident-Only Cover
This only covers costs related to injuries from accidental injuries, such as broken bones or wounds. It doesn't cover illness-related expenses. Be careful with the coverage and list of exclusions that relate to “accidental pet insurance”.
Petsy doesn’t offer accident-only cover as it excludes illnesses, which are a major cause of vet visits. This can be limiting during a pet emergency, as treatment for illnesses wouldn’t be covered, leaving pet owners to cover significant costs out of pocket.
Accident and Illness Cover
This is a more well-rounded coverage option that covers both accidental injuries and illnesses. It can include coverage for a wide range of conditions, from minor issues, like infections and allergies, to more serious diseases like cancer.
Without add-ons, key treatments like dental illness and alternative therapies are excluded. Petsy provides extensive protection with the option to include extras, ensuring pet owners can access coverage for supportive treatments beyond standard accident and illness care.
Routine Care
This optional add-on helps cover costs for preventative care like vaccinations, microchipping, and desexing, though coverage limits are lower than other claimable conditions. If you're looking to save on essential treatments like desexing, consider pet wellness plans offered by vets across Australia.
Petsy Pet Insurance covers accidents and illnesses but not routine care. Consider a wellness plan as an add-on for preventative treatments like vaccinations, desexing, and microchipping to manage regular vet costs.
Accident and Illness Cover with add-ons
The option with the most extensive coverage includes accidental injuries, illnesses, and optional extra benefits. These extras allow you to add coverage for treatments not included as standard, such as dental illness treatment.
Petsy Pet Insurance with Optional Extras provides extensive coverage for Accidental Injuries and Illnesses. Optional Extras is available as an add-on providing coverage for dental illnesses, behavioural conditions and specialised therapies such as hydrotherapy and acupuncture, giving pet owners customisable options for their pet's healthcare.
What can pet insurance cover?
Petsy’s Pet Insurance covers almost every type of injury, illness or condition unless it is specifically listed as not covered. This is why it’s important to know what’s not covered by pet insurance. Petsy Pet Insurance is for unexpected injuries and illnesses after your exclusion periods have ended.
Common accidental injuries and illnesses Petsy covers, with no sub-limits or condition limits, include:
- Emergency vet visits
- Cancer treatment and chemotherapy
- Treatment by veterinary specialists
- Diabetes
- Hospitalisation
- Hip and elbow dysplasia
- Surgeries
- Lacerations or abrasions
- Bite or fight wound abscesses
- Lab and diagnostic tests
- Allergic reactions
- Hereditary and congenital issues
- Luxating patella
- Vomiting and diarrhoea
- Heart disease
- Skin conditions
- Ingestion of foreign objects
- X-rays, CT scans, and MRIs
- Fractures and broken bones
- Motor vehicle accidents injuries
- Snake bites
- Heatstroke
- Hyperthyroidism
- Emergency boarding
- Soft tissue injuries
- Ultrasounds and radiology
- Poisoning
- Blood tests
- Gastrointestinal problems
- Arthritis
- Tick paralysis
- Anal gland disorders
What isn’t covered by pet insurance?
For a full list of exclusions, refer to the Summary of Exclusions section in Petsy’s Product Disclosure Statement (PDS). Petsy also offers a pre-existing condition assessment after you purchase a policy to help you understand any exclusions, based on your pet's medical history. See how Petsy deals with pre-existing conditions differently here.
Petsy Pet Insurance covers a lot, but it's important to understand what's not covered, such as:
- Pre-existing symptoms and conditions
- Preventative and routine items
- Vaccinations
- Teeth cleaning
- Spraying or neutering
- Breeding costs
- Elective procedures
Your pet insurance policy might come in handy if, for example, your pet accidentally breaks a bone, or gets hurt by a car, or accidentally swallows something they shouldn’t have. Having a pet insurance policy in place can help you to cover a portion of these unexpected costs, making it easier for you to access veterinary treatments for your pet without money being the sole deciding factor.
View the list of more conditionsCustomise your Petsy policy to suit your financial and coverage needs
Petsy Pet Insurance is an accident and illness cover insurance policy that reimburses 80% or 90% of vet costs for the treatment of your pet if they suffer an unexpected injury or illness (provided these occur after any applicable exclusion period has ended symptom free).
Petsy offers coverage up to $30,000 annually with no sub-limits on any of the conditions you can claim.
Petsy’s policy is customisable - you'll be able to tailor your cover by choosing your preferred level of Benefit Percentage, Annual Limit, Annual Excess, and choosing whether you'd like to choose Optional Extra Benefits (if your pet is less than 3 years old) and whether you'd like to include costs of Vet Consultations for your cover.
Get a quick quote| Benefit Percentage | 80% or 90% |
| Annual Limit | $5,000, $10,000 or $25,000 |
| Annual Excess | $0, $150, $200, $300, $500 |
| Optional Extra Benefits | Include or exclude |
| Vet Consultations | Include or exclude |
How different excess types impact your out-of-pocket costs
This table highlights how different excess structures can significantly impact your long-term costs. With an annual excess, you only pay once per policy year, while a per-condition or per-claim excess can lead to frequent out-of-pocket expenses—potentially adding up to much higher costs, making it harder to predict and manage veterinary expenses.
| Excess Breakdown Table | Petsy | Most pet insurance providers | Some others |
| Scenario | Annual excess ($200) | Per-condition excess ($200) | Per-claim excess ($200) |
| Claim 1 (cruciate ligament) | $200 | $200 | $200 |
| Claim 2 (tick paralysis) | $0 | $200 | $200 |
| Claim 3 (tick paralysis, same) | $0 | $0 | $200 |
| Total Paid by You | $200 | $400 | $600 |
Breakdown of different excess structures
With a per-claim or per-condition excess, you pay out of pocket every time your pet needs care—even if it’s a recurrence of the same issue. These costs add up fast, especially if your furry friend needs multiple treatments or has ongoing health concerns.
By contrast, an annual excess only needs to be paid once per policy year, no matter how many claims you make. That means fewer surprises, simpler budgeting, and greater peace of mind—especially if your pet is prone to recurring conditions.
: An Annual Excess ($200)
One excess per policy period
You pay $200 on the first claim (skin infection). After that, any new or recurring conditions within the same policy year don’t trigger another excess.
Result: Total out-of-pocket for excess = $200
Most Pet Insurance Providers: A Per-Condition Excess ($200)
One excess per condition
You pay $200 for the first condition (skin infection), then $200 for the second condition (ear infection). Because the third claim is the same ear infection, you don’t pay another $200.
Result: Total out-of-pocket for excess = $400
Some Others: Per-Claim Excess ($200)
Excess applies to every claim
Each claim triggers a $200 payment—even if it’s the same condition. That means $200 for the skin infection, $200 for the first ear infection, and $200 for the second ear infection.
Result: Total out-of-pocket for excess $600
Annual Limit Bonus for
Puppies and Kittens
Start Early and Get Rewarded
Petsy offers coverage for puppies and kittens, adult dogs and cats, and senior dogs and cats (if the policy is taken out before they turn 9 years old).
Petsy Pet Insurance is currently offered in every state, territory and city in Australia and work with any licensed vet in the country.
For pets before they’re 6 months old
Petsy will top up your chosen annual limit by 20%, you pay nothing extra.
- That’s an extra $1,000 on a $5,000 plan
- Or an extra $2,000 on a $10,000 plan
- Or an extra $5,000 on a $25,000 plan
For pets before they turn one
Petsy will top up your chosen annual limit by 10%, you pay nothing extra.
- That’s an extra $500 on a $5,000 plan
- Or an extra $1,000 on a $10,000 plan
- Or an extra $2,500 on a $25,000 plan
Jane & Daisy, insured with Petsy since 2022
Hear what other Costco Members are saying about Petsy
Switched for the best pet insurance and staying
“I highly recommend Petsy after switching from my health insurer who had a discount on pet insurance but I was caught out with the excess. Petsy has a different annual excess not per condition excess. You will know the difference if you get caught out like me and my husband. We have two policies with Petsy pet insurance and it's the best value since we are Costco Members and get a few hundred dollars back towards Costco purchases.”
The best pet insurance around by far as I've learned the hard way
“We used to be with medibank and we got caught out with the "per condition" excess and limits. My husband found Petsy through Costco and they have no limits that will catch us out. Made a small claim and are very happy with switching.”
Why Costco chose Petsy as a preferred pet insurance provider
A Perfect Partnership
At Costco, we only partner with brands that align with our commitment to quality, value, and service. Petsy stood out for its reliable product, exceptional value, and outstanding service, making it a natural fit for our members.
Multi-award winning product
Petsy has been recognised with multiple industry awards, including Canstar’s Outstanding Value Pet Insurance for two consecutive years (2023 and 2024) and Mozo Experts Choice 2024 for Exceptional Quality Pet Insurance. These awards highlight Petsy’s commitment to providing extensive coverage, innovation, and outstanding value, reflecting the same dedication to excellence that we are known for.
Australia’s Highest Rated Pet Insurance provider
Petsy’s exceptional customer service has earned them top ratings. Check out their reviews on ProductReview.com.au and see how they’ve helped countless Australian pet parents and their furry families.
What makes Petsy different
No sub-limits
Petsy specialises in pet insurance that's made for Aussie pet parents. Petsy offers flexible and extensive options, including zero excess and no sub-limits on claims, even for commonly expensive treatments like hip replacements, emergency treatment or cancer.
Multi-pet discount
Enjoy a 5% lifetime discount on premiums for each additional pet insured with Petsy.^^
Extra perks with Petsy Member’s Benefits
Gain instant access to exclusive discounts on brands like Pet Lab, HelloFresh, and more through the Petsy Member Benefits program.
Flexible annual excess options, including zero excess
Choose from zero excess or other annual excess options (not a per condition or per claim excess like some others).
Pre-existing condition assessment for transparency
For extra peace of mind, Petsy offers a complimentary pre-existing condition assessment to help you understand what the policy covers and what it doesn’t. This process also simplifies future claims, meaning faster reimbursements for approved claims.
Starting early with Petsy Pet Insurance has its perks
Petsy boosts your chosen annual limit at no extra cost for Puppies and Kittens. Get a 20% top-up if your pet joins before 6 months old, or 10% if they start between 6–12 months. This bonus lasts for the lifetime of an active policy.
How Petsy stacks up: A detailed comparison
Let’s get into the nitty gritty of how Petsy Pet Insurance compares to a typical provider.
| Typical Competitor | ||
|---|---|---|
| Pet Insurance specialist | ||
| More customisable coverage | ||
| Cooling off period | 30 days | 21 days |
| Shorter exclusion period for illness condition | ||
| Pre-existing condition assessment | ||
| Annual limit bonus for young pets | ||
| Local support team | ||
| Pay the vet direct option | ||
| Claim via phone | ||
| Multipet discount | ||
| Cover for vaccine preventable diseases if pet is up to date with Vaccinations | ||
| Minimum entry age for cover | 6 weeks | 8 weeks |
| Payment reminders |
What’s covered and what’s not: A clear breakdown
Petsy Pet Insurance covers what some other providers charge extra for or don’t cover at all.
Accidental Injuries
- Car accidents
- Heatstroke
- Broken bones
- Fractures
- Snake bites
- Allergic reactions
- Bite and fight wounds
- Soft tissue injury
- Poisoning
- Burns
And more...
Illnesses
- Cancer
- Diabetes
- Ingestion of foreign objects
- Tick paralysis
- Skin conditions
- Ear and eye conditions
- Hip dysplasia
- Cruciate ligament conditions
- Heart disease
- Luxating patella
And more...
Diagnostics & treatments
- Hospitalisation
- Emergency care
- Surgery
- X-rays
- Medication
- Diagnostic tests
- Blood tests
- CT scans
- MRIs
And more...
Not Covered
- Dental illness for pets younger than 3 years old
- Overseas Pet Travel Insurance (in New Zealand or Norfolk Islands on trips < 60 days)
- Emergency boarding with no sub-limits
How Petsy Pet Insurance coverage compares
Petsy Pet Insurance was designed by pet parents for pet parents. See how Petsy’s award winning coverage compares
| Typical Competitor | ||
|---|---|---|
| Min age for entry | 6 weeks | 8 weeks |
| Max age for entry | 9 years | 8 years |
| Annual excess | ||
| Excess type | Per year | Per condition |
| No sub-limits on inclusions | ||
| No sub-limits on after hours emergency vet visits | ||
| No sub-limits on hereditary and congenital conditions | ||
| $0 excess available | ||
| Cover for vaccine preventable diseases if pet is up to date with their vaccinations | ||
| Optional coverage available for dental illness for pets younger than 3 years | ||
| No sub-limits on dental illness | ||
| Optional cover available for specialised therapies for pets younger than 3 years | ||
| Optional cover available for behavioural conditions for pets younger than 3 years | ||
| Coverage for temporary pre-existing conditions, available after a period of time | Can be as short as 2 months depending on the severity of the condition | 18 months |
| Option to exclude vet consultations for veterinary professionals |
Petsy is here to protect Aussie Dogs and Cats
Pets must be at least 6 weeks old and under 9 years old to start a new policy. Once your pet is insured with us, there’s no age limit for renewing the policy.
How can I make pet insurance premiums more affordable?
There are ways to lower your pet insurance premium by adjusting your coverage options, like the annual limit, benefit percentage, and annual excess. Generally, the more coverage you choose, the higher the premium. Here’s a quick rundown of the main factors:
Sarah & Simba, insured with Petsy since 2023
Adjust Your Annual Limit:
The annual limit is the maximum amount you can get back each year from your pet insurance. Some Pet Insurance Providers say you have a high annual limit, but then reduce what you can claim by putting smaller sub-limits on certain treatments & conditions.... At Petsy, we don't do that. We offer a true annual limit, which means there are no sub-limits on things like dental care, vet consults, tick paralysis, hip dysplasia or other serious conditions. And unlike other providers who change the list of what's covered depending on your annual limit, Petsy covers the same list of hundreds of accidental injuries, illnesses and conditions no matter which annual limit you choose — so you don't have to try to remember in an emergency, what conditions were limited by an annual limit.
Read moreSet Your Annual Excess:
Note not all excess are the same. The excess is the amount you have to pay out of pocket before your insurance starts covering costs. It can be a fixed amount per claim, per condition or per policy year. Generally the lower the excess, the higher the premium; the higher the excess, the cheaper or lower the premium. Different insurers offer different types of excess.... At Petsy, we use an annual excess and you do not have to send us the money, it's just the amount that needs to be met, before a benefit is calculated. It's only once per policy period (12 months), after that, you won't have to pay another excess again, unlike a per condition or per claim excess. Other insurers may charge you an excess every time you claim, or for each separate condition. That means if your pet has more than one health issue in a year—or has the same issue come back—you could end up paying the excess multiple times.
Read moreExclude Vet Consultation Fees:
Removing vet consultation fees from your coverage can lower your premium. Petsy is one of the few providers that gives you the option to exclude vet consults from your policy. We do this for two main reasons. First, many of our policyholders are vets and don't pay for consultations themselves.... Second, some people already have vet consults covered through a wellness plan, so they don't need to pay for that coverage twice. That said, it's important to remember that vet consults during an emergency can be expensive. If you remove them from your cover, you'll need to pay those costs yourself — so think carefully about whether this option is right for you.
Read moreChoose Your Benefit Percentage:
This is the percentage of each eligible vet bill your insurance will cover. The lower the benefit percentage, the lower your premium, the higher the % the higher the premium — so it's important to note that on a lower benefit percentage, the premium is lower but it means you'll get less back when you claim.... Most providers offer options like 70%, 80%, or 90%, and a few advertise “100%,” though it’s important to check the fine print. At Petsy, we offer two simple options: 80% and 90%. You can choose the one that suits your budget and how much you want to get back on claims. Some insurers may promote 100% cover, but it may pay to be extra cautious — there are often conditions or exclusions. It may be important to check what’s really included or not included.
Read moreConsider Optional Extra Benefits:
Many providers including Petsy, offer add-ons for extra benefits like Dental Illness, Specialised Therapies and Behavioural Conditions. If you decide to include extras, this will increase your premium, as coverage also increases. Petsy is one of the few providers that offer dental illness coverage with no sub-limits.
Get a shop card worth $30 to $600 each year for three years*
Pet ownership can be expensive, especially during emergencies. For peace of mind when the unexpected happens, many veterinarians recommend pet insurance. With Petsy, you can protect your pet and save with an exclusive Costco Shop Card offer worth up to $600 each year. T&C’s apply.
Redeem nowSwitching Providers? Here’s what you need to know
You can switch pet insurance providers at any time. However, there are some important things to keep in mind as switching can impact your pet’s coverage.
What can happen to your pet’s coverage if you switch?
If your pet has coverage for certain health conditions under your current policy, these conditions may not be covered by your new provider as they may be considered as pre-existing conditions under the new policy.
Pre-existing conditions aren’t generally covered under pet insurance, as pet insurance is designed to help to cover new injuries and illnesses that arise after the waiting periods end on a new policy. It’s important to review your current coverage and compare it with the new provider’s coverage, so that you don’t lose out on coverage.
This can be particularly important if your pet is dealing with a chronic condition as switching coverage could mean losing coverage for that condition.
Tip: Investing your time to learn more about the existing and the new policies, when deciding on the right provider, can help to avoid being stuck later down the track.
Good to Know
Exclusion periods apply
Your pet isn’t covered the moment you buy your policy. Your policy has different exclusion periods that need to be passed symptom-free before coverage begins.
The exclusion periods are:
- 1 Day: Accidental Injury (except Specified Conditions)
- 14 Days: Illness (except Specified Conditions) and Dental Illness for pets under 1 year old
- 6 Months: Dental Illness for pets 1 year and older, Behavioural Conditions, and Specified Conditions
Specified conditions:
Cruciate ligament damage, intervertebral disc disease, hip dysplasia, patella luxation, elbow dysplasia, osteochondritis dissecans (OCD), cherry eye, entropion, ectropion, and lumps.
Pre-existing Symptoms and Conditions
Like most providers, Petsy Pet Insurance is designed to cover unexpected accidental injuries and illnesses that happen after the exclusion periods are over. Pet insurance helps to protect against new conditions, not ongoing ones your pet already has.
Get Started with Petsy
Getting a quote is quick and easy. You can get a quote online through our quote tool or call our friendly team at 1300 952 790 for assistance.
Petsy’s policies are customisable, including the benefit percentage, annual limit, and excess. You can also include coverage for vet consultations and, for pets under three, add Optional Extra Benefits. After completing your online quote, you’ll see a summary of your coverage options.
Get a quick quote