COSTCO 100% SATISFACTION GUARANTEE

Get the most out of your membership

It’s always nice to try new things. But what happens when you don’t like them? Costco takes the risk out of shopping by offering members a Double Guarantee.

If you aren’t satisfied with the products you buy at Costco, you can return them for a full refund. Additionally, if a Costco membership isn’t what you thought it would be, we will refund your membership fee in full.

These are just two ways Costco is different and tries to make sure that you are nothing less than 100% satisfied with your total Costco experience.

Exceptions:

  • Diamonds: l.00ct or larger: Members returning a diamond over l.00ct must also present all original paperwork (IGI and/or GIA certificates) at which time they will receive a Jewelry Credit Memo. Refunds will be approved upon positive verification. This process may require 2-5 business days.
  • Refunds on all watches will be approved upon positive verification. This process may require 2-5 business days.
  • Special Order Kiosk and Custom Installed Programs: Custom product (s) manufactured to our members personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.
  • Hearing Aid Products: hearing aid products may not be covered by the 100% Satisfaction Guarantee, and are covered by the terms of the purchase agreement signed at the time of purchases.
  • Costco may in future restrict its return policy regarding other products. Restrictions will be shown at time of purchase.