Costco Shop Card

Shop Cards can only be purchased in a warehouse by current members. At this point, Australian cards can only be used in Australian warehouses, excluding all fuel stations, food court self-serve kiosks and any eCommerce transactions.

Members can reload their Shop Cards at any time. This must be done in a warehouse, with the minimum reload amount of $25. Non-members cannot reload their card. Once all the funds are spent, warehouse staff will take and dispose of the card.

Members can request refunds on the items purchased using their Shop Card as usual: all items are recorded under their membership profile, so receipts aren’t necessary. Purchase history isn’t recorded for non-members, so receipts must be presented for proof of purchase.

Members can request a balance transfer when reporting a lost, stolen or damaged card. To do this, the member must visit the warehouse and notify a supervisor or manager, who will get a new shop card and call member care to move the balance. Our staff will transfer the funds from the original card to the new card, which will activate the new card and render the original card inactive.

To merge funds from multiple cards onto one, contact member care. Keep in mind that this is only possible if both Shop Cards are active and were purchased by the same member.

Use of the Costco Shop Card constitutes acceptance of the following terms and conditions:

• Shop Cards cannot be used at the self serve food court kiosks until further notice.
• Non members must use the full amount of the Shop Card in the transaction.
• If there is a balance remaining, the amount will roll over and will be able to be used on another occasion.
• If the transaction amount is more than the value of the Shop Card, the non member must use the Shop Card amount first and then may pay the balance using either cash or card.
• You must be a Costco member to purchase or reload Costco Shop Cards.
• Available in denominations from $25 to $999.99.
• Members and non-members may use the Costco Shop Cards for the purchase of merchandise, services and Costco memberships at any Costco location in Australia, excluding purchases of petrol and excluding all online purchases. Non-members will need to visit the membership counter and show a photo ID with current address to enter the warehouse.
• Costco Shop Cards have no expiration date.
• A member may reload a Costco Shop Card at any Costco Australia warehouse location. The member must bring the Costco Shop Card to the location.
• A member should retain the original register receipt for the Costco Shop Card. Costco Shop Cards generally cannot be replaced if lost or stolen and should be treated like cash. If the purchasing member retains the Costco Shop Card receipt any remaining value on a lost/stolen cash card may, at the discretion of Costco, be transferred to a new card for the member. Costco is not responsible for unauthorised use of a Costco Shop Card.
• A member may view the Costco Shop Card cash balance using the link at top of the page.
• Shop Card balances cannot be applied as payments to any account or redeemed for cash (unless required by law), except that, for non-members only, a card balance of less than $10.00 may be redeemed for cash.
• Data collection and use is subject to Costco’s privacy policy (see www.costco.com.au/privacy-policy)
• The parties and these terms and conditions are subject to all applicable laws.
• Shop Cards must not be resold.