Membership questions
Membership
Do I need a membership to shop?
Yes you’ll need a valid membership to shop online at Costco! We have three different types of membership: Gold Star, Business and Executive Membership. An online account allows you to easily manage your purchases, update your details and renew your membership before it expires. To compare and sign up for membership, please visit the Membership Sign Up page.
View the guide on how to sign up for online membership
How do I sign up for Executive Membership?
If you frequently shop at Costco, you'll want to sign up for Executive Membership. Executive Membership offers exciting benefits, including a 2% reward on qualifying purchases.
View the guide on how to sign up for Executive Membership
How do I sign up for Gold Star Membership?
A Gold Star Membership is available to anyone over the age of 18. Visit our Gold Star Membership page and follow our guide to become a Costco member.
View the guide on how to sign up for a Gold Star Membership
How do I sign up for Business Membership?
A Business Membership is the perfect choice for small to large businesses looking to save on their operating costs. Follow our guide and sign up for Business Membership.
View the guide on how to sign up for a Business Membership
How do I upgrade my online account to Executive Membership?
If you are an existing Costco member, you can upgrade to Costco’s Gold Star Executive Membership for personal shopping. Business users can upgrade to Business Executive Membership. Both come with great benefits and rewards, as well as a free household card.
View the guide on how to upgrade your account to an Executive Membership
How do I renew my membership?
You can renew your membership online or when you shop at your local warehouse. The following steps will guide you through the renewal process.
View the guide on how to renew an online membership
How do I sign up for membership at a warehouse?
Simply visit a membership counter at any Costco Warehouse to sign up in person. Please review our sign up guide to find out what you need to bring.
Find out the requirements for getting a membership at a warehouse
Can my employees use my Business card to shop for my business?
Business members can add up to 6 additional employees to be cardholders so they can shop for your business. The employees must be over the age of 18. There's a $65 charge to add each employee to your membership.
Find out how employees can use a Business card to shop at Costco
I'm having trouble logging in
If you run into any trouble when trying to log in, please check the following guide for help.
I didn't receive my confirmation email after I signed up
Confirmation emails are generally sent out instantly. If you haven't received an email from us, read through the email confirmation guide below or contact Member Care on (03) 5316 7223.
View our email confirmation guide
My online membership sign up form won't submit
If you’re unable to move to the payment screen, you may have missed filling in a required field. Read through the sign up guide to make sure you’ve filled out the form correctly.
I've lost my membership card
If you lose your card, we can cancel it and give you a new one. Please contact Member Care on (03) 5316 7223 or visit your nearest warehouse.
Find out what you need to bring to get a replacement card
FAQ On Digital Membership
For answers to commonly asked questions about Digital Membership, including instructions on how to get it and where you can use it, please see our guide below.