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Membership questions

Do I need a membership to shop?

Yes you’ll need a valid membership to shop online at Costco! We have two types of membership, Gold Star and Business, both include a free household card. An online account allows you to easily manage your purchases, update your details and renew your membership before it expires.
View the guide on how to sign up for an online membership

How do I sign up online for a Gold Star membership?

A Gold Star membership is available to anyone over the age of 18. Visit our Gold Star membership page and follow our easy step-by-step guide to become a Costco member.
View the guide on how to sign up for a Gold Star membership

How do I sign up online for a Business membership?

A Business membership is the perfect choice for all small to large businesses looking to save on their operating costs. Read our guide and sign up for a Business membership.
View the guide on how to sign up for a Business membership

How do I renew my membership?

You can renew your membership online or at the register when you shop. The following steps will guide you through the renewal process.
View the guide on how to renew an online membership

How do I sign up for a membership at a warehouse?

Simply visit our membership counter at any of our Costco warehouses to sign up in person. Have a look at our sign up guide below to find out what you need to bring.
Find out the requirements for getting a membership at a warehouse

Can my employees use my Business card to shop for my business?

Business members can add employees who are over the age of 18 as additional cardholders. A fee of $55 per year applies to each employee added to your membership.
Find out how employees can use a Business card to shop at Costco

I'm having trouble logging in

If you run into any trouble when trying to log in, check the following guide for help.
View our log in guide

I didn't receive my confirmation email after I signed up online

Confirmation emails are generally sent out instantly. If you haven't received an email from us, read through the email confirmation guide below or contact customer care on (03) 5316 7223.
View our email confirmation guide

My online membership sign-up form won't submit

If you’re not moving on to the payment screen, you may have left a required field incomplete. Read through the sign-up guide to make sure you’ve filled out the form correctly.
View the sign-up guide

I lost my membership card

If you lose your card, we can cancel it and give you a new one. Let us know as soon as you can by contacting member care on (03) 5316 7223 or your nearest warehouse.
Find out what you need to bring to get a replacement card