Online account questions

How to register for an online account

You’ll need an online account to access all the member features on our website. You’ll be able to renew your membership, pre-order from our deli or bakery, and change your account details. The following guide will help you create your online account and troubleshoot possible issues.

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I didn't receive my confirmation email

Confirmation emails are generally sent out instantly. If you haven't received one yet, try the following suggestions or contact member care.

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A guide to your account details

You can view and change your account details in "My account"—update your auto renewal settings, password, address, and online payment method. You can also edit your communication preferences and see your online orders.

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I received the error message “Login could not be completed due to unregistered account”

A common misconception is that an online account is made when you sign up at a warehouse, but this isn’t the case. If you’re unsure, check the following information to confirm you have an online account or to help you register.

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I received the error message "You have entered the wrong username or password"

Check here for issues with your username and password.

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I've forgotten my password

This guide explains how to reset your password.

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I received an "Already registered" error message

If you see this message, try logging in again. Consult the following information for further help.

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