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Costco's return policy

merchandise-return

Costco's Return Policy for Change of Mind*

One of the reasons why a Costco membership gives you incredible value is because we offer you a change of mind return policy on your membership and most purchases.

We promise that, should you change your mind for any reason regarding the purchase of any merchandise, we’ll refund the purchase price at any time, with the exception of the items listed below*.

Additionally, if you’re dissatisfied with your membership for any reason, we’ll refund your membership fee in full at any time.

If you have any questions or concerns, visit our membership counter for assistance.

*EXCEPTIONS

Certain Electronic goods (purchased on or after [August 31st 2020])

For electronic goods, Costco Wholesale’s return policy for change of mind only applies for 90 days from the date the member receives the following goods: televisions, projectors, major household appliances (including refrigerators, freezers, rangehoods, cooktops, microwaves, dishwashers, washers and dryers), computers, touchscreen tablets, smart watches, cameras, aerial cameras (including drones) security cameras, camcorders, MP3 players, cellular phones and portable air conditioners.

Diamonds and watches

Members returning a diamond l.00ct or larger must present all original paperwork (IGI and/or GIA certificates). Refunds on all watches and diamonds 1.00ct or larger will be approved upon positive verification of authenticity of merchandise. This process may require 2–5 business days.

Bullion

Our return policy for change of mind does not apply to bullion purchases due to the price and market volatility. The purchase of bullion is instead covered by the terms of the purchase agreement signed at the time of purchase.

Special order kiosk and custom installed programs

Customised products which are purchased through special order kiosks or custom installed are manufactured to our members’ specifications and our return policy for change of mind does not apply to these purchases.

Hearing aid products

Our return policy for change of mind does not apply to hearing aid products which are instead covered by the terms of the purchase agreement signed at the time of purchase.

Our return policy for change of mind does not limit any of your rights under the Australian Consumer Law.

In the future, Costco may further restrict its return policy regarding other products. Restrictions will be shown at the time of purchase.