Shopping at Costco questions

What is Costco?

Costco is a membership warehouse club that provides incredible value to members—you can find a range of the highest quality products and services at great low prices.

Find out more about the Costco concept

Can I bring guests to Costco?

Members are more than welcome to bring guests. Keep reading for the conditions of entry.

Information about guests

How can I nominate someone for my household card?

You can nominate your family member or partner by visiting our membership counter at your preferred warehouse. Check the following information for what to bring with you.

Information about the household card

Where can I use my Costco membership?

Your membership is valid and accepted at all Costco warehouses worldwide.

Find out about the benefits of a Costco membership

What are Costco's hours of operation?

Our warehouses are open seven days a week with the exception of some public holidays. Check your preferred warehouse’s opening hours.

Information our warehouse operating hours

What types of payment does Costco accept?

You can pay by cash, Visa, MasterCard, a debit card or Apple Pay at any of our Australian warehouses. We accept Visa, Mastercard, debit card or Apple Pay online.

Information about what payment we accept

Will I receive warehouse savings and offers?

Our friendly staff hand out the latest savings as you enter the warehouse, and you can receive emails if you choose.

Learn more about our savings and offers

I can't view the warehouse savings email

Sometimes our emails can go to your junk or spam folder, so check there. If the email is in your inbox but you can't view the warehouse savings, right click to download the images. Otherwise, you can find the latest warehouse savings at the In-Warehouse Savings page.

Troubleshooting tips on warehouse savings