25th October 2018
Dear Valued Member,
Thank you for signing up as a member. We had planned to open our new Ipswich warehouse this year in late November in time for Christmas. Although the warehouse itself has progressed well, and despite the best efforts of our contractors, we cannot open until the roadwork upgrades and related services are completed. For this reason, we will be delaying the opening until the new year, with a date to be announced. As a valued member we regret the delay and apologise for any inconvenience. We would like to assure you that your membership will be valid for 12 months from the date we open early next year. In the meantime, you are welcome to use your membership at any Costco location around the world, in Australia and also in Northlakes, Brisbane. Once again, we apologise for this inconvenience and will update you as soon as the opening date is agreed.
Managing Director Costco Wholesale Australia
Full PDF letter to be sent to affected members.