Costco Wholesale Australia has been informed of a voluntary product recall by Sonova Australia, lodged with the Australian Competition and Consumer Commission (ACCC). This recall effects the power supply chargers with Australian adaptor supplied from 1st October 2011 to 31st July 2014.
We have identified you as having received a Phonak and/or Unitron assistive listening device or accessory that requires a charger with an Australian adaptor.
We have also attached a copy of the official recall notification which includes a list of potential effected products.
Please contact Sonova Australia directly for a replacement charger that includes the newly designed Australian adaptor. This will be issued to you at no cost. Replacements are only required if you have been supplied with a power supply between 1st October 2011 and 31st July 2014.
Contact Sonova Australia by:
Phone: 02 8858 1854
We sincerely apologise for any inconvenience caused.
AVP / General Merchandise Manager
Costco Wholesale Australia
Full PDF letter sent to affected members