17th March, 2015
Dear Costco Member
Costco Wholesale Australia records indicate that you have purchased a Shark Navigator Lift-Away Vacuum Cleaner NV350 (Costco Item #22908), manufactured by Brand Developers Aust Pty Ltd.
Brand Developers has recently discovered an issue where the cord may cause a burn or electric shock. Only the Shark Navigator Lift-Away (NV350) units manufactured prior to 18th October, 2014 (which bear a batch code 4811A to 4114A inclusive) are affected.
Globally, there have been no reported instances of injury or external damage. As a precautionary measure, consumers are advised to unplug their vacuum cleaner at the wall and not to use again until it has been repaired.
Brand Developers will have the affected cords and plugs replaced free of charge at an authorised Shark Service Centre.
To organize corrective action:
Please visit www.sharkclean.com.au and register your details or contact Brand Developer's dedicated hotline on, 1800 722 222 to receive a Return Kit to pack up the motor unit and drop off at the nearest Australia Post. Vacuum cleaners will be returned to their owners by courier at no charge, following a full cord replacement at an authorised Shark Service Centre. The repair time will be dependent on location. Alternatively, you can return your machine to the nearest Costco, for a full refund.
We thank you for your patronage and apologise for any inconvenience caused.
Assistant General Merchandise Manager
Full PDF letter sent to affected members