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Additional transit days may be required for remote areas.
Public holidays may affect delivery lead times.
Delivery times may be impacted by adverse weather conditions.
Please note that we are unable to ship to PO boxes.
Post code delivery restrictions may apply for certain items.
Returns
We guarantee your satisfaction and want you to be happy with your purchases. If you aren’t satisfied with the products you receive, you may place a return.
Items purchased online can be returned at any of our Australian warehouses.
Many of our small items can be returned via “My account” on the website.
Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
You can print a return label by visiting “My account”. This label must be attached to the box being returned.
If you need to return a larger item, please contact our Member Care team via the chat function on our website or call (02) 9166 6880.
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