Privacy Policy

Identification data, such as your name, title, marital status, photograph (for your membership card or certain regulated purchases), date of birth, identity document (national identification card, drivers’ license or other proof of age, foreigner identification number, passport or residence permit, gender, and/or tax identification number, ABN (Australia Business Number), and of course your Costco membership number.

Contact data, such as your address, email address, home phone number, and mobile phone or other phone number for contact purposes.

Transactional data, which includes information about individual purchases and returns, payment information, product and service details, date and locations of the purchase, special needs information, travel preferences, loyalty program details, emergency contact details, account notes recorded in connection with your transactions with us or other questions or issues, and other information you provide to us in connection with a transaction.

Electronic data, which includes the IP address used to access our website, mobile device ID, type of browser, and browsing and usage activity on our website and apps. We automatically collect electronic data when you access and use our website and apps, including by using cookies, pixels and local storage. We collect information about the computer or mobile device you use to access our Services. This may include the hardware model, operating system and version, unique device identifiers, and mobile network information. We may use this information to facilitate your online purchases or personalize your shopping experience. We use cameras in and around warehouses to capture video and images. We may use these videos and images for security, fraud, loss prevention, law enforcement or incident reporting, or other operational purposes, such as analyzing traffic patterns.

Location information, about your general location when you access or use the Services, visit our warehouses, or turn on your Bluetooth, Wi-Fi or other geolocation functionality on your device. If you enable location services on your device, we collect more precise geolocation information. This lets us serve you location-based ads, notify you of products and services available in your area, and provide location-based services or functions. You can opt-out of the collection of precise geolocation information at any time.

Content and files. We collect the photos or other files you provide to us (e.g., files or photos submitted to Costco Travel). We also collect travel documents in order to arrange travel through Costco Travel.

Personal data of another traveller, when you make a reservation for someone else through us and we ask you for their personal information. You should ensure that you have the consent of other individuals before providing us with their information.

Primary Accountholders. When a Costco member adds additional household members to his or her membership account, we collect names, addresses, phone numbers and email addresses from the member about these individuals. In addition, we collect information that the primary account member has access to, such as transaction history on the membership including purchases by household members.

Other Companies You Engage With. In some cases, we also receive personal data, such as contact information, from third parties that support us with specific processes, such as records correction, fraud prevention, delivery services, and offering special promotions or products. We combine this data with the other personal data we collect directly about you to operate our business, including administer your membership, provide you with and deliver products and services, prevent fraud, provide special offers and promotions, and ensure our records are accurate and up-to-date.

Vendors, Product Suppliers and Service Providers. We receive various types of information, including identification, contact and transactional information from our vendors, product suppliers and service providers.

Members making travel bookings. When a Costco member makes a travel reservation for someone else, we collect information to arrange travel.

To create, maintain and renew your membership;

To provide products and services to you, which includes processing payments and rebates, process, fulfil, ship and deliver your orders, sending notifications (via email or SMS/text message) related to your purchases, and processing exchanges and returns;

To respond to queries or complaints from you, including if you contact our customer service team;

To tell you about our membership programs and benefits and provide you with membership benefits, news, product recommendations, promotional information, contests, sweepstakes, coupons, offers and other marketing communications about Costco and third-party products and services via email, direct mail and phone calls. The marketing communications we send you may be tailored based on your membership account details and purchase history so we can provide you with information and offers we think will be of particular interest to you. For more information about opting out of promotional communications from us, see “Direct marketing opt-out” in Section 11 ;

To communicate with you about your experience with us and the products and services you purchase, which includes sending you information about your orders (e.g., email and SMS notifications related to status, shipping, delivery and pick-up), cash card balance, security alerts, support and administrative messages, surveys and information about product quality issues;

To communicate with you about product recalls and provide other health, safety and consumer protection notices;

To comply with our legal obligations, including our tax obligations, those related to the prevention of fraud and money laundering, and those required for you to benefit from rights recognized by law;

To analyse your use of our website and apps, including to monitor and analyse trends, usage and activities in connection with our services and warehouses and to personalize your online experience based on your preferences, interests and browsing and purchasing history;

To make inferences about you and your preferences, for the purpose of providing you with promotional communications, advertisements, and online experiences that are tailored to your interest, when you use the Services or other platforms.

To create marketing materials; to communicate with you about Costco and other companies’ products and services, offers, promotions, rewards, contests, upcoming events, and other information about our products and services and those of other selected companies;

For internal management purposes, including planning, resource allocation, policy development, quality improvement, monitoring, audit, evaluation and reporting, claims and risk management, improving your experience, determining your satisfaction, and for any other purpose permitted by law;

For legal, security, and safety reasons. This may include protecting our rights and the rights of our customers and members. To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect against harm to the rights, property, or safety of Costco and our members, customers, employees, or the public, including by using video surveillance systems, addressing legal and regulatory compliance obligations; and

For any other purpose described to you at the time the information is collected.

Our Service Providers.We share personal data with companies that perform services for us (web hosting, information technology, payment processing, product fulfilment, product delivery and shipment, installation and warranty services, claims processing, direct mail, and email distribution, marketing, and the provision of data analytics, claims management, loss adjustment, security, insurance, audit, accountancy, legal, and advisory services). We share personal data to provide customer service and resolve complaints, identify, investigate, and prevent fraudulent transactions, communicate with you, provide recall or emergency notices, provide mandatory information to government authorities, personalize your travel experiences, analyse data or member activity, design and execute our marketing campaigns, administer our promotions, and provide advertising services. This includes directing digital (online) targeted advertising and other marketing offers, promotions, rewards, contests, upcoming events, and notices to you. Please note that since some of these service providers are located abroad, certain disclosures imply a transfer of your personal data outside Australia as described in Section 6 .

Third-Party Suppliers. We share personal data with companies that we partner with to provide you with certain products and services, such as manufacturers or distributors who ship products directly to you, or travel providers when you arrange travel through Costco Travel. If you purchase, apply for, or request certain products or services provided by a third party, we will share your name, membership number, and other personal data as necessary for the third party to deliver the product or service to you. We are not responsible for any additional information you provide directly to these third parties and encourage you to become familiar with their privacy and security practices and policies before disclosing any additional personal data to them. To the extent we offer a co-branded credit card, we may share your contact information and the aggregate amount of your Costco purchases with the relevant credit card provider.

Businesses offering co-branded products or services. Costco discloses information to businesses that offer products or services jointly with Costco or that use the Costco brand, for our and their marketing purposes. We may disclose contact information with these other companies so that we or they can notify you of product and service offerings, determine if you qualify for products or services, and evaluate new and existing products or services offerings. To the extent we offer a co-branded credit card, we may share your contact information and the aggregate amount of your Costco purchases with the relevant credit card provider.

Primary Costco Account Holder. If you are a Costco member, each membership account has an individual primary account holder who is authorised to designate and remove add-on members and make other account management decisions. Please be aware that information about all activities occurring under the account, including transactions completed by add-on members, will be available to the primary account holder. Similarly each online subscription account has a primary subscriber; information relating to all activities occurring under the online account is available to the subscriber of record. If you designate an administrator for your account, we share contact information for account members with that administrator. If your employer purchased your membership, we may share your name, address and membership level with your employer.

Travel booking representative. If another person who has your full name and booking reference numbers contacts us and seeks information on your Costco Travel booking or wishes to make changes to it, we will disclose that information and allow that other person to make changes to your booking, as we will assume that you have given that person the consent to do so. Likewise, if your bookings are made through or by third parties, such as employers, family members, or others, we will consider those people to be authorised by you to provide your personal information in accordance with this section 5, unless or until you tell us otherwise.

Third Party Services. You may purchase products and services offered by us through third parties, such as financial, travel and other business and consumer services ("Third Party Services"). If you purchase, apply for or request Third Party Services, information you provide will be shared with the third party offering the Third Party Service. See Section 9 for more details about Third Party Services.

Our Affiliates and Entities that Belong to Costco's Corporate Group. We share personal data with our corporate affiliates. Since our affiliates are located abroad, please note that disclosures to certain affiliates require the transfer of your personal data outside Australia as described in Section 6.

Fraud Control. Costco works with services providers and belongs to associations that share a limited amount of personal data for fraud control purposes, such as all or part of a payment card number, an IP address or a device ID.

Compliance with Law. We also disclose personal data when we are legally authorised or required to do so to comply with applicable law, regulations or legal process (including requests from authorities and courts), to respond to claims (including inquiries by you in connection with your purchases at Costco), or to protect the rights, property or personal safety of the Costco companies, our shoppers, members, our employees or the public.

Corporate Transactions. Personal data may be disclosed or transferred as part of, or during negotiations of, any merger or sale of company assets or acquisition to third parties involved in such transactions.

Business Customer Insights. There may be instances when we provide information relating to our business customers to various suppliers such as tobacco companies, so they can conduct market studies and other promotional activities. In the case of tobacco products, the information we provide is the business customer’s name, address, the brand name of the tobacco products purchased and the amount of tobacco products purchased.

Consent. We also share personal data with third parties, other than those described above, when we have your consent to do so.

A right of access: You have the right to request access to, or a copy of, the personal data we process about you.

A right of rectification: You have the right to request that we correct or supplement inaccurate or incomplete personal data we process about you.