- Additional transit days may be required for remote areas.
- Public holidays may affect delivery lead times.
- Delivery times may be impacted by adverse weather conditions.
- Please note that we are unable to ship to PO boxes.
- Post code delivery restrictions may apply for certain items.
- We want you to be happy with your purchases. Should you change your mind for any reason you may place a return, with the exceptions outlined here
- Our returns policy for change of mind does not limit any of your rights under Australian Consumer Law
- Items purchased online can be returned at any of our Australian warehouses.
- Many of our small items can be returned via “My account” on the website.
- Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
- You can print a return label by visiting “My account”. This label must be attached to the box being returned.
- If you need to return a larger item, please contact our Member Care team via the chat function on our website or call (03) 5316 7223.